Privacy Policy

Last updated: 14 February 2025

Intrepid Solutions Australia is committed to the protection of customer personal information!

Because Intrepid Solutions Australia falls within the definition of a small business operator in the Privacy Act 1988 ('the Privacy Act), Intrepid Solutions Australia is not subject to the provisions of that Act. While Intrepid Solutions Australia has not formally chosen to be covered by the Privacy Act 1988, our Privacy Policy is intended to ensure that customer personal information is protected as far as possible, as it would be under that Act under the National Privacy Principles.

Personal information held by Intrepid Solutions Australia

Intrepid Solutions Australia only collects personal information from you that is necessary for Intrepid Solutions Australia to perform its functions or if it is required by law. The personal information Intrepid Solutions Australia collects about you depends on the services that you have asked Intrepid Solutions Australia to provide, and the way that you use those services. Personal information that Intrepid Solutions Australia may hold about you includes:

  • your name, address and contact details;

  • your date of birth;

  • details of your driver’s license;

  • your credit card details;

  • information about you that Intrepid Solutions Australia has obtained as a result of credit checks which you have authorized Intrepid Solutions Australia to carry out;

  • records of communications between you and Intrepid Solutions Australia;

  • logs of the manner in which you use the services;

  • billing information;

  • reports from our contractors who have provided services to you on ourbehalf.

Use of your personal information

Intrepid Solutions Australia acknowledges that personal information is very important to you, and that you should have a right to control the use and dissemination of that information. The primary purpose for which we use your personal information isto provide you with Internetservices. We might also use your personal information for related purposes including: providing you with customer service, including investigating and resolving of complaints in relation to your services;

  • provisioning your services;

  • network routing;

  • checks for credit-worthiness and for fraud;

  • billing;

  • debt collection.

Intrepid Solutions Australia may use some of your personal information to inform you about other products and services provided by Intrepid Solutions Australia or its business partners. However, in doing this we would not disclose your credit card details or records of use. We will give you the opportunity to opt out of these marketing activities and will respect your request to decline to receive further direct marketing communications.

How Intrepid Solutions Australia collects personal information

Intrepid Solutions Australia collects your personal information in a number of ways, such as over the phone, over the Internet if you transact with us on-line, or when you complete an application form for one of the products or services that we offer or promote. Intrepid Solutions Australia collects personal information directly from you at the time you apply for internet services. Intrepid Solutions Australia may also collect personal information from third parties such as:

  • credit reporting agencies;

  • suppliers of telecommunication services(e.g. other telecommunication and information service providers);

  • other entities who supply services to us related to the provision of telecommunication services provided to you.

Disclosure of your Personal Information

Intrepid Solutions Australia will treat the personal information that it collects from you as confidential. Intrepid Solutions Australia will not reveal, disclose, sell, rent or pass that information on to any third parties, unless they are contracted to Intrepid Solutions Australia to keep the information confidential or are required to comply with all relevant laws including the Privacy Act 1988. Services that Intrepid Solutions Australia

contracts out, or may contract out at some future time, include the provisioning of your service (e.g. installations), the mailing of bills and other communications to customers, debt collection, and I.T. services. We impose security and confidentiality requirements on how contractors are to use your personal information.

Intrepid Solutions Australia may disclose personal information for the purpose specified to you at the time of collection, or for any other purpose if:

  • you would reasonably expect Intrepid Solutions Australia to disclose it for that purpose; and

  • that purpose is related to the purpose specified to you at the time of collection.

If Intrepid Solutions Australia should wish to disclose any of the personal information other than as set out above, we will not do so unless we have your express consent. Intrepid Solutions Australia will, however, disclose your personal information in a number of circumstances allowed by the Privacy Principles. Those circumstances include:

  • where there are reasonable grounds to believe the disclosure is necessary to prevent a threat to life or health; or

  • where Intrepid Solutions Australia suspects that unlawful activity is or has been engaged in and uses the personal information to investigate the suspected unlawful activity; or

  • the use or disclosure is authorised or required by law or is reasonably necessary to enforce the law.

Security

Intrepid Solutions Australia will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.

Access and correction of personal information

You have the right to access the personal information that Intrepid Solutions Australia holds about you. Intrepid Solutions Australia will generally not charge you with a fee for access to your personal information, unless we consider that your requests are unnecessarily numerous, extensive or otherwise vexatious. If you wish to have a copy of the personal information, Intrepid Solutions Australia may require you to pay some charges which cover Intrepid Solutions Australia ' administrative costs of providing the information to you, but we will not impose a charge just for lodging a request for access with us. Details of these charges are shown on the Rate Card.

To request access to your personal information, please contact us on: 02 80 057 906 or send an email [email protected] requesting access.

If for any reason Intrepid Solutions Australia refuses to give you access to your personal information, we will give you the reasons for our decision. We may deny you or limit access to personal information where giving you access:

  • would pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;

  • would prejudice any negotiations or legal proceedings between you and Intrepid Solutions Australia;

  • would prejudice the detection and investigation of unlawful activity; or

  • would prejudice enforcement of laws.

If you believe that we hold personal information that you consider to be inaccurate, incomplete or not up to-date, please contact us on 02 80 057 906. We will usually amend any inaccurate, incomplete or out of date information. However, if we disagree on whether the information is to be amended, and cannot resolve that disagreement, either you or Intrepid Solutions Australia may append an explanatory note to the information in question.

Privacy Complaints and Contact Details

You can complain about breaches of your privacy by sending:

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